Debra Gehrke talks with Michelle Mangen about Twitter, the #newend hashtag and how to use Twitter to follow along with the NEW END event during the day and after the event.
Twitter is a great networking platform to connect with your audience. Twitter can be valuable to build stronger relationships with your customers and your brand. Twitter’s benefits really come through continued use and building a relevant network. When you first start using Twitter is can be very confusing. I believe this is why many people quit the service before they see the benefits.
In this video Debra Gehrke, of Mandala Life Media, talks with Kim Sippola ( @ATWairport ) about how having help with Twitter from Michelle Mangen ( @mmangen ) made a big difference to her understanding of how to make best use of the platform for her.
A valuable thing you can do when you’re first getting started on Twitter is find a knowledge user that can explain it to you. If you have someone show you how to make sense of the terms, technology and practices you can get a huge jump start. Tweeting can be an enjoyable and valuable experience for you with a little support.
Our Recommendations:
Find a Twitter mentor
If you can meet in person
Be open-minded and curious to learn
Ask lots of questions
Do be afraid to try
If you don’t understand ask for clarification
Jump in and practice, it’s not about perfection
Think about how you can add value
Participate in the conversation
It’s not all about you
It’s an evolving medium, keep learning
Want a jump start with Twitter? We can help.
If you’ve been using Twitter and would like to expand your Twitter strategy we love to help. For small businesses using Twitter, getting clear about what you want to accomplish is essential. Evaluate your strategy up front and remember that strategy to action is a continual cycle. Your strategy needs continual attention if you want to see results.
Debra Gehrke talks with Kim Sippola, Outagamie Co. Airport Marketing Manager, about how the airport uses Twitter, Facebook and YouTube to connect with travelers and the community. Interview conducted at Renew Summit 2009 presented by New North and NEW END. We love to help support the local North Eastern Wisconsin social media business community. Social media is still very new for most businesses and navigating these ever changing waters can be challenging. We hope this video and the story we shared recently about how Grassroots A Salon is blogging to get their story out to the community will give you a little inspiration to jump in and participate. And if you have more questions we are happy to help.
Are you building your personal brand to help grow your business?
@tommytrc does a great job explaining why it’s important to start building a personal brand. Tommy has some great advice to help you get started creating the brand of you.
How does having a strong personal brand translate to building a successful business? If people can relate to you on a personal level they will be more likely to want to do business with you.
It’s all about relationships and I agree with Tommy that relationships are coming back. Personal branding and social media is fundamentally about relationships. With the wonderful tools available today it’s easier than ever to start building your extended relationships. You can grow a personal brand that will continue to evolve and grow as your talents and interests grow. Your personal brand is a reflection of your passions, gifts and talents.
Be the Real You
When your building a personal brand it’s important that the story you’re sharing is real and authentic.
3 Steps to Starting your Personal Brand
@tommytrc shares 3 great simple tips to starting a personal brand.
1. Start slow, start small and build your personal brand
2. Just do it. Jump in
3. Be Yourself
These are great tips from Tommy. There is much wisdom in remembering these basic ideas.
Adding my thoughts on Tommy’s 3 Steps:
- Start Slow! If you’re new to building your personal brand there is no way you can know everything you need to know about all the various ways to build your brand. Start small and start simply with one or 2 things. Once you’re comfortable then add more to your personal branding mix. Personal branding takes time and is a long term proposition, actually it can be a lifetime activity.
- Just Do It! I talk to people all the time that are overwhelmed with all the possible ways they can use technology to build their brand. Honestly, you have to jump in and find what works best for you. The beauty of the tools and technologies available today is that most of them can be adapted to fit you. Remember, you are build the brand of you. You need to DO social media the best way for you.
- Be Yourself! It is impossible to build a personal brand without being yourself. As Tommy mentions people want you. Put yourself into everything you share and do. Be consistently in alignment with who you truly are. Be the real you.
How are you building your personal brand?
Please share your thoughts about personal branding in the comments.
Thanks to @tommytrc for sharing with us your great example of the personal brand you’re building daily.
You cannot expect your business to gain traction in social media by simply setting up a blog or a Facebook page. You have engage your audience by participating in the conversation, providing value, and reaching out to potential customers. On communities like Facebook, this is especially true – a good ongoing engagement commitment will go a long way to making your business successful with social media.
Engagement is all about interaction. Your involvement in stimulating conversation, listening and learning from your audience will help your business be more valuable. Keeping interaction flowing is the life blood of social media.
Ways to Be Engaging:
Ask Questions
Considering launching a new service? Ask your customers what they think about it. Be creative with the questions and really listen by acknowledging the responses and taking the questions into more specific aspects of your service.
Pay attention to the questions your customers are asking about your business / industry
Discovery questions uncover challenges and unmet needs that your business potentially can fill. By asking the right questions and being open to the wisdom within your audience new markets can be discovered.
Pay Attention and Respond Quickly
The speed of engagement in social media is moving more and more toward a real time experience. Your audience doesn’t want to wait around for you. If you want to engage you need to be listening, be present in the conversation and keep the engagement flowing. Attention is gained through building trust. Listening and thoughtful responding goes a lot way towards building trust.
Be Transparent
The relationship between your business and your customers needs to be open and real. Customers appreciate honesty. Tell the truth. Do not hide behind excuses. If you keep your audience informed and show that you trust them they will be more likely to continue giving you their attention.
Be a Real Person
People do business with people. Be a real person with a personality. In today’s world of social media is a good thing to blend you in with your business. Your audience is more likely to engage with a person than a faceless corporation. Let people know why you’re passionate about your business. Let your audience in on your great triumphs and on your challenges. You may find even more enthusiastic fans.
How do you use social media to keep your business engaging?
Starting a new on line community space can be a bit like throwing a party. You have the idea, decide on a theme, pick a time and location, send the invitations and wait for the people to show up.
When you open the doors to any new community on the web, having community managers ( party organizers ) are essential; especially in the beginning stages, if you are going have any kind of focused success with your community.
Here’s a story from the book Crowdsourcing about the challenges that Assignment Zero ran into when they created their new community to crowdsource the collection of crowdsourcing the news.
Rather than recruiting people beforehand to manage each topic, doling out assignments, corresponding with would-be contributors or just providing a friendly face – we decided to hold off building this essential layer of community managers until after the party had already started. It was a fateful mistake. The flood of guests made our community’s design flaws quickly apparent.
Baffled by the overall concept and confused by the design of the website and unable to connect directly to a manager or organizer, most of the initial community members simply drifted away.
Communities are about creating and managing experiences. My personal experience as a community manager has shown me that organizations tend to forget about the crucial role of having real people to engage new members. My community manager friends have also experienced this lack of understanding by their organizations. Community managers are critically important to help create a sense of belonging in any new and existing community.
If you’re starting an on-line community here are some things to consider:
Pre Plan the role of Community Manager
Your Community Manager will be at the front line of community relationships
Hire for quality. Excellent people are a wise investment
Get your Community Manager involved in site organization and planning
A good Community Manager will be an excellent resource for greater insight into your community
Here are some of my favorite stories about the growing relationships businesses have with social media and some challenges in bringing social networking into organizations
Embracing social media a wise choice in uncertain times
With a full circle approach social media can entirely reshape your organizations day-to-day means of communications. Social media offers great economies of scale and ever evolving relationships with wider and wider circles of your stakeholders. I like how this article talks about operationalizing around your communication functions. Engaging your customers through social media is an ongoing journey that will fundamentally shift your business reality.
big companies often consider social media as just another marketing channel
doesn’t fit company structure
global reach stretches corporate boundaries
long term not campaign approach
Why Executives Don’t Get Social Media
Everyone is not a “connector” and some people are just not that interested in connecting with other people virtually. This article shares some perspective on types of people that get and don’t get social media and how to keep that in mind when integrating it into your organization.
An innovative look at change and disruption, Google, Facebook notifier and Twitter. The future of the web as a now communication tool and great reading to encourage your flexibility.
Mandala Life Media is a consulting service by nature; our core is rooted in helping others to connect with their unique voice, their human brilliance and share it via the multitude of social media tools available with the pure intention of embracing the integrity of social change and inter-connection. Learn more about our Services